The allotted number of revisions is based on your selected package, and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will receive your revised design within 48 hours.
Dreamission has a turnaround time of 48-72 hours for most design services. This timeframe refers to a single iteration of a design stage and does not represent the complete time from start to finish for a project. Depending on the type of service, the time required for revisions could be a minimum of 48 to 72 hours, meaning 2 working days. For example:
Dreamission offers a 100% Money Back Guarantee on all its design services. Customers can claim a full refund for the service under the following circumstances:
Dreamission offers a 100% refund on all its design services; however, it is not an unconditional refund, and certain conditions still apply.
Note: Dreamission holds all rights to reject any project or cancel the contract whenever it deems necessary. After a refund, you will not have any rights to use the designs for any purpose; they will remain the sole property of Dreamission. The company will be the rightful owner of the designs.
Services not related to design are not eligible for refunds under any circumstances and are not covered under our 100% money-back guarantee. If such a service is acquired as part of a package deal, they cannot be used to request a refund on the entire package. Examples of such services include:
For services not covered under the 100% refund policy, in the event of dissatisfaction, Dreamission management may choose to offer a partial refund to the client after reviewing the project.
To claim your refund, please follow these steps:
As soon as we receive your refund request, we will respond promptly. Once the necessary analysis is completed, we will initiate the process according to our refund policy stated above.
To cancel a project prior to initiation due to reasons unrelated to the service itself, the refund request must be made within 24 hours of order placement to receive a full refund. Failing to do so will result in a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by Dreamission, unless mutually agreed upon by the company and the customer through written communication. This information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Our unlimited revisions policy ensures that you are 100% satisfied. We aim to exceed your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package).
The complete order will be sent to the specified account on the date stated in the Order Confirmation, and a confirmation email will also be sent. The turnaround time will be based on your package, with a minimum requirement of 2 business days. Websites will only be made live once all dues have been cleared. Under no circumstances will a website be made live if there are any outstanding dues. For urgent or rush orders, please contact our customer support team.
All finalized designs provided by Dreamission are delivered upon a written request for finalization by the client. Upon finalization, the client receives all the core files of the logo and owns 100% of all rights to the finalized design.
The client shall own the final design provided by Dreamission in its entirety. All ownership rights of the finalized design will belong to the client 100%. The client is free to use the finalized design as they see fit. However, the client shall not own any materials, media, or other content generated during any revision cycles leading up to the final product.
Dreamission will not be responsible for creating or populating content (e.g., text/images) on the website unless purchased exclusively otherwise. In such cases:
Dreamission does not share customer information regarding their projects or contact details with anyone. The client’s personal and project information is kept confidential at all times.
Once the project is successfully completed, both parties—Dreamission and the client—agree not to intentionally defame or disparage each other regarding matters arising after project completion. Each party agrees to refrain from (and Dreamission shall take reasonable steps to ensure its officers and directors refrain from) making any defamatory comments of any type or nature about the client, including its employees, officers, directors, agents, consultants, affiliates, investors, or business partners.
Dreamission keeps records of finalized designs so that in case of any misplaced order, you will be provided with the exact file.
Our Customer Support Team is available Monday to Friday, from 9 AM to 5 PM GMT, to address all your concerns and queries over the phone. Any queries received after business hours should be emailed through the Team Works Account section by the customer and will be addressed on the next working day.
Dreamission is primarily a design service and consultancy provider. We will design and develop the services that the client needs. Occasionally, our packages and services may include technical aspects to assist the client with their websites and emails. Dreamission will provide the client with basic information regarding those services and the settings required to make them work. However, Dreamission will not be responsible for providing detailed training or installations of said services on the customer’s end. Such services may include, but are not limited to:
Dreamission will deploy the website for the customer on:
A hosting server provided by us.
The hosting service offered by Dreamission is a complimentary feature acquired from a third-party service provider.
A hosting server provided by the customer (purchased from a third party).
In the event that the website is hosted on a third-party web server purchased by the customer, Dreamission will not be held responsible for any server or hosting-related issues.
Dreamission will provide the customer with a user manual to utilize the Website CMS (Content Management System). However, Dreamission will not be responsible for training the client in the use of the Website CMS.
Dreamission will provide the customer with the necessary settings and information to install emails on their end. Dreamission will not be responsible for installing these emails on the customer’s end and will not provide technical support or assistance in troubleshooting email usage errors, as all our emails are hosted on open servers accessible by all service providers. Dreamission will not be held responsible for the customer’s failure to execute, install, or learn the usage of the aforementioned services, as these responsibilities lie with the customer.
Emails sent back and forth through official email addresses, such as support@dreamission.com, are to be considered valid forms of communication. We are not responsible for any damages, issues, or delays caused by contacts made through means of communication not provided by us. We take full responsibility for all information provided through our official domains.
Representatives may use pseudonyms depending on the region they are interacting with to facilitate better communication with our customers, as we operate in the global market.
Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Dreamission. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.
Opt-In Process
Message Frequency
Opt-Out Process
Cost
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Support
If you have any questions or need assistance with our SMS or email services, please contact our support team at support@dreamission.com or call us at +1-214-814-5651.
Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
Compliance
We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
